Frequently Asked Questions
When is check-in and check-out at Sheraton Brussels Airport Hotel?
You can check-in from 3PM. We cannot guarantee availability in our rooms should you arrive before this time but we will do our best to place it at your disposal as quick as possible. Please check-out before 12PM. Late Check-out until 3PM is possible on request and upon availability.
Is Sheraton Brussels Airport Hotel located in the airport?
The hotel is located on 39 steps from the airport terminals. Our entrance is on the same level as Departures on level 3, you only need to cross the road.
• Taxis will arrive at level 1
• Busses will arrive at level 1
• Trains will arrive at level -1
You can also access the hotel via elevator on the 2nd level of arrivals.
Are there any parking facilities at the Sheraton Brussels Airport Hotel?
Yes, you can park your vehicle in the Sheraton parking garage, located next to the hotel and only 39 steps from the airport terminals. Parking prices per day/overnight are €49,50. Guests of the hotel receive a 40% discount. Stay the night before or after your flight from EUR169. Click here to discover our Park, Sleep, Fly packages.
How do I get to the Sheraton Brussels Airport Hotel?
Sheraton Brussels Airport Hotel is the most ideal option to stay at the airport. Click here to find out how to get to Brussels Airport.
Do you offer a shuttle service?
Sheraton Brussels Airport Hotel is located on 39 steps from the airport terminals. Take the exit at Departures level and cross the street to our entrance.
Does Sheraton Brussels Airport Hotel have internet facilities?
Yes. Every guest receives free Wireless Internet that may be used throughout the hotel, please keep in mind that the login must be refreshed every 4 hours.
We also offer premium high speed internet for €15 per 24h.
I have a lay over. Does Sheraton Brussels Airport Hotel offer Day Use rooms?
Yes, we offer day use rooms that are offered only for stays between 9 am and 6 pm and may not be extended for overnight use. Click here to book directly >
I have a complaint, whom should I contact?
Please feel free to email our Duty Manager at FrontOffice.email@example.com. We strongly encourage our guests to email us their feedback in order to improve our products and services offered.
How can I come in contact with Sheraton Brussels Airport Hotel's lost and found department?
If you have lost something, please visit this page and fill in the form to let us know what you are looking for.
Is Sheraton Brussels Airport Hotel assisting to book City tours or transfers?
Our Concierges will be delighted to help you organizing an acitivity or a transfer during your stay at the hotel, as well as they may be of assistance considering tourist recommendations.
Are there any fitness facilities at Sheraton Brussels Airport Hotel?
Sheraton Fitness is opened 24 hours / 7 days a week and your room key will give your complimentary access. Our fitness room is well equipped with a wide range of the latest cardiovascular machines and free weights, and offers everything you need for a great workout.
What are the breakfast hours and the opening hours of the restaurant?
Gullivers restaurant welcomes you for breakfast, buffet or à la carte, daily from 6.00 AM to 10.30 AM. You can also have lunch and dinner in our restaurant every day from 11.00 AM to 11.00 PM
How can I adjust my reservation at Sheraton Brussels Airport Hotel?
Our dedicated reservations department can assist you in case of changes and inquiries about your reservation. Please contact them directly at reservations.brussels@StarwoodHotels.com
How can I book a meeting room at Sheraton Brussels Airport Hotel?
How many people can be in one room maximum?
For security reasons, no more than 3 people can stay in one room.
I need an extra bed in the room. What are the costs?
An extra bed for a child up to 12 years old is 25EUR. For ages 12 years and up we charge 50EUR extra.
How can I pay a stay in advance at the Sheraton Brussels Airport Hotel for myself or a third party?
To pay a stay in advance (for yourself, for a third party or as a present) at the Sheraton Brussels Airport Hotel, please use our credit card form available for download here. This form can only be sent via fax to this number +32 2 710 83 63 and a maximum charges of €1,500 are allowed per credit card. Please note that the guest's full name and reservation number will be needed to complete the form.
Where can I apply for a job at Sheraton Brussels Airport Hotel?
You can send open applications directly to our Human Resources department.
For all media inquiries, please contact Ellen Bruens, Director of Communications for all Starwood brands in Belgium and the Netherlands. Email to firstname.lastname@example.org
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older to reserve a room.
Our hotel is completely non-smoking. The use of e-cigarettes and vaporizers is prohibited too. Smoking anywhere in our premises is prohibited and results in an additional cleaning cost of €250. We kindly invite you to our designated smoking area on Level 0 in front of our main entrance.
We have 24-hour security in-house.
For each reservation is €50,- Security Deposit + City tax per person per day charged. This can be paid by either a Credit Card or cash.
Third Party Credit Card. A non-guest wishing to pay for a guest in the hotel must fax/e-mail a copy of the front and back of the credit card along with a credit card authorization form prior to the guest's arrival. Credit card authorization forms can be obtained directly from the hotel.
Prepaid and non-refundable reservations
Upon arrival, guest should present credit card used to make reservation on booking website together with a valid ID. Guest name reservation will be checked vs. credit card vs. ID. The credit card will be used as guarantee for any extra’s. If guest cannot present the same credit card as originally charged, original credit card will be refunded and guest will get charged for the total room rate on credit card that is presented by the guest upon check in.
The company to be invoiced must send a fax with request of invoice. All direct billing must first be approved by our accounts department. Please specify on the fax which charges should be invoiced back to the company. Must be arranged prior to the guest's arrival.
Babysitting/Child Care Policy
Due to liability, the hotel is unable to organize babysitting service.
What are the policies regarding children in a room?
For safety reasons there is a maximum of 3 guests per room. This is also applicable for guests traveling with children. Children up to the age of 12 pay a total of € 25 a night. Children 12 years of age and up pay € 50 a night for the use of an extra bed. Children under the age of 12 can stay free of charge when they sleep in the parental bed.
Are pets allowed at Sheraton Brussels Airport Hotel?
Yes, guests may bring maximum 1 small pet along with them in their room. Pets are not allowed in the restaurant and other public areas. Note: Maximum weight of a pet is 18kg.
What are the policies for ''Early Check-in" at Sheraton Brussels Airport Hotel?
Standard check-in time is 3pm. An early check-in may be requested, but cannot be guaranteed and is subject to availability. To guarantee an early check-in, your reservation should include the night prior to your arrival. If you do not wish to book an additional night and a room is available when you arrive, a fee of 30 EUR will be charged if you check in between 8AM and 10AM.
What are the policies for ''late check out'' at Sheraton Brussels Airport Hotel?
Standard checkout time is 12 noon. A late checkout may be requested, but cannot be guaranteed and is subject to availability. An additional fee of 10 EUR per hour will be charged between noon and 6pm. After 6pm, a full night’s stay will be charged at the best available rate for that day.
Check Acceptance Policy
Hotel accepts travelers checks. Personal checks are not accepted.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Early Departure Policy
Reservations on prepaid rates cannot be amended without losing the full deposit. Please contact the hotel for further information.
To redeem a gift certificate, please contact Frieda Catteeuw at 00 32 2 710 81 09 or email to Frieda.Catteeuw@starwoodhotels.com