Frequently Asked Questions
What time is the check-in and check-out at Sheraton Brussels Airport Hotel?
You can check-in from 3 PM onwards. We cannot guarantee availability of our rooms should you arrive before this time, but we will do our best to place it at your disposal as quickly as possible. Our standard check-out time is before 12 PM. Late Check-out until 3 PM is possible upon request and upon availability.
Is Sheraton Brussels Airport Hotel located in the Zaventem airport?
The hotel is located on 39 steps from the airport terminals. Our entrance is on the same level as the Departure Hall on level 3, you only need to cross the road.
• Taxis will arrive at level 1
• Busses will arrive at level 0
• Trains will arrive at level -1
You can also access the hotel via elevator on the 2nd level of the Arrival Hall.
Are there any parking facilities at the Sheraton Brussels Airport Hotel?
Yes, you can park your vehicle in the Sheraton parking garage, located next to the hotel and only 39 steps from the airport terminals. The parking price for 5-24 hours is €20,00. Stay the night before or after your flight from EUR169. Click here to discover our Park, Sleep, Fly packages.
How do I get to the Sheraton Brussels Airport Hotel?
Sheraton Brussels Airport Hotel is the most ideal option to stay at the airport. Click here to find out how to get to Brussels Airport.
Does Sheraton Brussels Airport Hotel have internet facilities?
Yes, every guest receives free wireless internet that can be used throughout the hotel. Please keep in mind that the login must be refreshed every 4 hours.
We also offer premium high speed internet for €15 per 24h.
I have a lay over. Does Sheraton Brussels Airport Hotel offer Day Use rooms?
Yes, we offer day use rooms that are available only for stays between 9 am and 6 pm and cannot be extended for overnight use. Click here to book directly >
I have a complaint, whom should I contact?
Please feel free to email our Duty Manager at FrontOffice.firstname.lastname@example.org. We strongly encourage our guests to email us their feedback in order to improve our products and services offered.
How can I come in contact with Sheraton Brussels Airport Hotel's lost and found department?
If you have lost something, please visit this page and fill in the form to let us know what you are looking for.
Is Sheraton Brussels Airport Hotel assisting to book City tours or transfers?
Our concierges will be delighted to help you organize an activity or a transfer during your stay at the hotel, as well as they may be of assistance considering tourist recommendations.
Are there any fitness facilities at Sheraton Brussels Airport Hotel?
Sheraton Fitness is opened 24 hours / 7 days a week and your room key will be able to give you access. Our fitness room is well equipped with a wide range of the latest cardiovascular machines and free weights, and offers everything you need for a great workout.
What are the breakfast hours and the opening hours of the restaurant?
Gullivers restaurant welcomes you for breakfast, buffet or à la carte, daily from 6 AM to 10.30 AM. You can also have lunch and dinner in our restaurant every day from 11.00 AM to 11.00 PM.
How can I adjust my reservation at Sheraton Brussels Airport Hotel?
Our dedicated team in the reservations department can assist you in case of changes and inquiries about your reservation. You can contact them directly at email@example.com.
How can I book a meeting room at Sheraton Brussels Airport Hotel?
How many people can be accommodated in one room?
For security reasons, no more than 3 people can stay in one room.
I need an extra bed in the room. What are the costs?
The charge of an extra bed is an extra cost of €50 per night for ages 12 years and older. For children under 12 years, the cost of an extra bed is €25 per night.
How can I pay a stay in advance at the Sheraton Brussels Airport Hotel for myself or for a third party?
To pay for a stay in advance (for you, for a third party or as a present) at the Sheraton Brussels Airport Hotel, please use our credit card form available for download here. This form can only be sent via fax to this number +32 2 710 83 63 and a maximum charges of €1,500 are allowed per credit card. Please note that the guest's full name and reservation number will be required to complete the form.
Where can I apply for a job at Sheraton Brussels Airport Hotel?
You can send open applications directly to our Human Resources department.
For all media inquiries, please contact Ellen Bruens, Director of Communications at firstname.lastname@example.org for all the Starwood brands in Belgium and the Netherlands.
Alcoholic beverage service is restricted to those of ages 18 years and older (with valid identification only).
Age Requirement Policy
Guests must be 18 years or older to reserve a room.
Our hotel is completely non-smoking. The use of e-cigarettes and vaporizers is prohibited too. Smoking anywhere on our premises is prohibited and results in an additional penalty cost of €250. We kindly invite you to our designated smoking area on Level 0 in front of the main entrance of the hotel.
We have 24-hour security in-house.
For each reservation a charge of €50,- Security Deposit + City tax per room per day is charged upon arrival. This can be paid either by Credit Card or cash.
Third Party Credit Card: a non-guest wishing to pay for a guest in the hotel must fax a copy of the front and back of the credit card along with a credit card authorization form prior to the guest's arrival. Credit card authorization forms can be obtained directly from the hotel.
Prepaid and non-refundable reservations
Upon arrival, the guest should present the credit card used to make the reservation on booking website together with a valid ID. The guest's name on the reservation will be checked against the credit card and ID. The credit card will be used as guarantee for any extra costs. If the guest cannot present the same credit card as originally charged, the original credit card will be refunded and guest will be charged for the total room rate on the credit card which has been presented by the guest upon check in.
The company to be invoiced must send a fax with request of invoice. All direct billing must first be approved by our accounts department. Please specify on the fax which charges should be invoiced back to the company. This must be arranged prior to the guest's arrival.
Babysitting/Child Care Policy
Due to liability, the hotel is unable to organize a babysitting service.
What are the policies regarding children in a room?
For safety reasons, the hotel can only accommodate a maximum of 3 guests per room. This is also applicable for guests traveling with children. Children of ages 12 years and above pay an extra charge of €50 per night. Children up to the age of 12 years pay an extra charge of €25 per night. However, children under the age of 12 years can stay free of charge whe they sleep in the existing bedding.
Are pets allowed at Sheraton Brussels Airport Hotel?
Yes, you may bring maximum 1 small pet along with them in their room. Pets are not allowed in the restaurant and other public areas in the hotel. Please note: the maximum allowed weight of a pet is 18kg.
What are the policies regarding ''Early Check-in" at Sheraton Brussels Airport Hotel?
Standard check-in time is from 3 PM onwards. An early check-in can be requested, but cannot be guaranteed by the hotel as this is subject to availability. However, you can reserve the night prior to your arrival to guarantee your room upon check-in. If you do not wish to book an additional night and the room is available when you arrive, an additional fee of €30 will be charged if you check in between 8AM and 10AM.
What are the policies regarding ''Late Checkout'' at Sheraton Brussels Airport Hotel?
Standard checkout time is before 12 PM. A late checkout may be requested, but cannot be guaranteed and as this is subject to availability. An additional fee of €10 per hour will be charged between 12 PM and 6 PM. After 6 PM, a full night’s stay will be charged at the best available rate for that day.
Check Acceptance Policy
The hotel accepts travelers checks. Personal checks are not accepted.
Connecting Rooms Policy
Connecting rooms are available but cannot be guaranteed but can be requested. Please contact the hotel directly to make these arrangements.
Early Departure Policy
Reservations on prepaid rates cannot be amended without losing the full deposit. Please contact the hotel for further information.
To redeem a gift certificate, please contact Frieda Catteeuw at +32 2 710 81 09 or email to Frieda.Catteeuw@marriott.com.